Incident response
Incident response
We plan for incidents before they happen and follow a defined lifecycle — prepare, detect, contain, recover, communicate, and improve — so that response is fast and consistent.
Preparation
Response is defined ahead of time, not improvised.
- A documented incident response plan with defined roles and responsibilities.
- Clear communication paths for escalation and coordination during an incident.
Detection
We watch for the signals that indicate something is wrong.
- Monitoring and alerting on application error rates and infrastructure health.
- Audit-log signals such as spikes in authentication failures.
Containment
When an incident is confirmed, we can limit its blast radius quickly.
- Ability to revoke sessions to cut off compromised access.
- Ability to rotate secrets and credentials.
- Ability to isolate affected components from the rest of the system.
Recovery
We restore to a known-good, consistent state.
- Restore from managed, automated backups.
- A durable, append-only event log and client resync help the system return to a consistent state after an interruption.
Communication
Affected customers hear from us on defined timelines.
- We notify affected customers in line with the timelines set out in our Business Associate Agreement.
- A security contact is available at security@swiftcode.tech.
Continuous improvement
Every incident makes the system more resilient.
- Post-incident reviews identify root cause and follow-up actions.
- Findings feed back into our controls and monitoring.
Control status
Incident response plan documented
Defined roles and communication paths.
Monitoring and alerting
Being finalized as part of production hardening.
On-call paging and public status page
Evaluating SwiftCode for your facility?
Enterprise customers may request our security questionnaire, architecture overview, and pilot materials during procurement — under NDA where required.
Security questions? security@swiftcode.tech